The Customer Service Executive will play a crucial role in maintaining and enhancing customer satisfaction by addressing inquiries, resolving issues, and providing information about our products/services. The ideal candidate will have excellent communication skills, a customer-centric mindset, and the ability to handle various customer-related tasks efficiently.
� Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
� Assist customers with product information, Appointment booking, and issue resolution
� Build and maintain positive relationships with customers to enhance their overall experience.
� Investigate and resolve customer complaints, concerns, and feedback
� Work closely with other departments to ensure prompt resolution of complex issues.
� Escalate unresolved matters to appropriate levels of management as needed.
� Coordinate with the Clinics team to track and update patients on booking status.
� Ensure order-related documentation is complete and accurate.
� Stay informed about company products/services and industry trends.
� Provide accurate and detailed information to customers regarding product features and benefits.
� Gather and document customer feedback to contribute to product and service improvements.
� Collaborate with the marketing team to relay customer insights for promotional activities.
� Bachelor degree/Diploma in Business, Communication, or a related field
� Proven experience in a customer service role
� Excellent verbal and written communication skills.
� Strong problem-solving and decision-making abilities
� Customer-focused mindset
� Empathetic and patient.
� Ability to work under pressure and handle challenging situations
� Strong organizational and multitasking skills
� Team player with a positive attitude
IVF Specialist. MBBS, MD (OBGY/GYN,Gold Medallist), FGMIS, FRM, FMF-UK certified NT practitioner.
Dr. Rajesh has Excellence, Experience & Expertise in Obstetrician and Gynaecologist, Reproductive medicine and Expertise in IVF/Infertility care with over 10 years of experience in IVF. He has handled over 5,000 IVF cases to date. He is a Gynaecologist endoscopic surgeon with special interest in fertility enhancing endoscopic procedure. He has worked in India and Nepal and is now the IVF Specialist at Fertility Point Kenya.
Director Clinical Services and Consultant
Dr. Shaunak Khandwala is a seasoned Consultant IVF Specialist with over 30 years of experience. He holds a robust educational background, including a MBBS from KEM Hospital and Seth G.S. Medical College, University of Bombay, and specialized training in Medical Ultrasound from prestigious institutions. Specializing in Assisted Reproduction and IVF procedures, Dr. Shaunak Khandwala holds a keen interest in training and establishing IVF units. He has played a pivotal role in expanding IVF services through the setup of chain clinics.
IVF Consultant
Dr. Ayalew is a renowned IVF specialist with a specialization in Obstetrics and Gynecology and a subspecialization in Reproductive Endocrinology and Infertility (REI). He has held prestigious roles, including guest Obstetrician and Gynecologist at SPHMMC's Department of Obstetrics and Gynecology. In addition to mentoring and teaching REI fellows, Dr. Ayalew has served as the Medical Director of CFRM(Center of Fertility and Reproductive Medicine), showcasing his exceptional leadership and expertise.
Advanced IVF lab with the Latest Technologies
Fertility Point's state-of-the-art IVF laboratory is equipped with the most advanced and innovative technologies that ensure quality care and achieve high success rates.
Our lab features the latest cutting-edge technologies including the time-lapse incubator to capture images of embryos developing, in a safe and controlled environment. These images from high-tech incubators enable embryologists to evaluate embryos for better prediction of future developmental and implantation potential.
We have introduced standard operating procedures in our IVF lab to ensure that we meet high-quality standards and laboratory protocols.
Our lab has a robust quality management system and processes in place to more efficiently help infertile couples in their quest to have a healthy baby.
IVF at your convenience
At Fertility Point, we consider every aspect of your journey to achieve your dream of parenthood. Our aim is to assess your needs accurately and offer a personalized treatment plan guiding you through every step of your fertility journey. Our IVF centre gives couples the opportunity to undergo infertility treatment in an international clinical setting, setting, fertility treatment at their own convenience, and most importantly without any waiting period.
With the Fertility Point team, you can be assured of world-class reproductive care, underlined by a sincere commitment to your overallВ well-being.